Create Support Ticket
Get help with your questions and technical issues
Submit Your Support Request
Support Categories
Account & Access
Login, registration, and account management
Login Problems
Cannot log in, forgot password, account locked
Account Creation
Cannot sign up, registration errors
Account Settings
Profile updates, email changes, notification preferences
Address Verification
Selfie upload, ID verification, verification rejected
Other
Other account-related issues
DNA Testing & Results
Kit registration, DNA results, and analysis
Kit Registration
Barcode issues, kit activation problems
DNA Results Questions
Questions about your results, missing data
Identifying Relatives
Issues with matches, relationship calculations
Shipping & Delivery
Kit shipping status, delivery issues, lost packages
Other
Other DNA testing issues
Technical Issues
Website errors and technical problems
Website Errors
Page will not load, error messages, browser issues
Upload Issues
Cannot upload files, file size issues
Other
Other technical issues
Programs & Services
BAGG programs and services
Program Enrollment
Questions about specific BAGG programs
Feature Requests
Suggestions for platform improvements
Other
Other program-related questions
Privacy & Data
Data privacy and security concerns
Data Management
Download data, delete account, sharing permissions
Privacy Concerns
Questions about data privacy and security
Other
Other privacy-related questions
General Questions
General inquiries about BAGG
How BAGG Works
Questions about our services and process
Pricing & Programs
Information about costs and available programs
Other
Other general questions
Other
Other issues not listed above
Other Issue
Please describe your issue
Response Time
We typically respond to support tickets within 24-48 hours during business days.
Email Verification
After submitting your ticket, please check your email to verify your ticket and receive updates.